Reference

Terms and Conditions That Govern Your Account

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what we expect from you and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
tk687 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How tk687 Applies These Terms in Practice

These terms are not just text on a page — they describe the actual account and payment flows we run every day. When your bKash or Nagad deposit lands, our system matches the reference automatically. When you request a withdrawal, the wallet verification step is the same process every time, for every account. We keep a record of the version of the terms you accepted so there is no ambiguity if a dispute arises.

Wallet Matching

Withdrawals are only released to the wallet used for your most recent deposit — bKash, Nagad, or Rocket — so your funds always go back the way they came.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any suspicious access triggers a hold pending your confirmation via the registered mobile number.

Terms Version Logging

We log which version of these terms was active when you registered and when any major update took effect. You can request this record through account support.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise it via live chat or email with your transaction reference. We review and respond in writing.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — whether it is about your account wallet, a transaction via Nagad or Rocket, or an eligibility question — our support team can walk you through it. We handle terms-related queries through the channels below. Response times vary depending on query volume, but wallet and account questions are handled as a priority.

Live Chat Open the chat widget from any page on tk687 and ask your terms question directly. Wallet verification and account queries get priority handling.
Email Support Send your terms or eligibility question to our support address. Include your account reference and the specific clause you need clarified for a faster response.
Account Help Centre Log into your account and use the help section to raise a formal query about these terms, your wallet status, or a pending withdrawal verification step.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions, and what these terms actually mean day to day. If your question is not covered here, live chat is the fastest route to a direct answer.

Yes. Your eligibility to hold an account depends on local law in your region. We do not determine that for you — confirm access is permitted where you are before depositing.

No. Withdrawals must go back to the same wallet — bKash, Nagad, or Rocket — used for your most recent deposit. This is a fixed rule under our verification process.

Multiple accounts under one person are not permitted. If our system detects duplicate accounts, both are flagged for review and may be closed with balances held pending investigation.

Updated terms go live on this page. Your continued use of the account after an update means you accept the revised version. We recommend checking this page periodically.

No. Accounts are personal and non-transferable. Sharing login credentials or allowing another person to operate your account breaches these terms and may result in closure.

Contact support via live chat or email and include your account reference and the specific transaction or rule in question. We will review and respond in writing within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.